Cancellation Policy

You can reserve a charter with a 30% deposit or pay the full price at booking. The remaining balance on a deposit booking is due [before departure — confirm when and how].

• 48 hours or more before departure: full refund of your deposit or payment.
• Less than 48 hours before departure: [the deposit is non-refundable, but we will try to move your date once at no charge, subject to availability — owners to confirm]. If you paid in full, [the amount above the deposit is refunded — confirm].
• Changing the date with 48 hours' notice or more is free, subject to availability.

If the captain decides that weather or sea conditions make the trip unsafe, you choose: a free reschedule to another available date, or a full refund. If a trip has to end early for weather or safety after departure, [we will offer a partial credit or refund for the unused time — owners to confirm]. The captain's decision on safety is final.

Light rain or a cloudy day alone is not a reason to cancel if the captain considers conditions safe.

If your group does not arrive at the meeting point, or arrives more than [30] minutes late without contacting us, the booking counts as a no-show and is not refundable. If you arrive late, the trip may be shortened so it still ends at the scheduled time. If you are running late, message us right away and we will do our best to help.

Training bookings are prepaid for the minimum hours shown at checkout. With 48 hours' notice or more you can reschedule for free or receive a full refund. With less than 48 hours' notice, [the session is not refundable but can be rescheduled once — owners to confirm]. Sessions cancelled for weather or safety are rescheduled at no cost, or refunded if you prefer.

Captain services follow the same 48-hour rule as charters. Deliveries are planned around weather windows, so departure dates may move for safety at no extra charge. Because deliveries involve flights, marinas and third-party transport booked on your behalf, the refund terms for a delivery deposit are set out in your quote, and any non-refundable costs already paid to third parties [may be deducted — confirm].

Refunds go back to the original payment method within [5 to 10 business days], depending on your bank or payment provider. To cancel or change a booking, contact us by WhatsApp, phone or at info@seawiselogistics.com; the time we receive your message is the time used for the 48-hour rule.